Refund & Cancellation Policy

Last Updated: April 2026

At Sistla's Homestay, we strive to provide the best possible experience for our guests. We understand that plans can change, and we have established the following refund and cancellation policy to ensure a fair arrangement for both our guests and our management.

1. Booking Confirmation

A booking is considered confirmed only after receiving the advance payment as specified during the reservation process. Advance payments are necessary to block the accommodation for your requested dates.

2. Cancellation Policy

If you need to cancel your booking, the following cancellation charges will apply:

• 15 Days or more before check-in: Full refund of the advance amount (minus any processing fees).
• 7 to 14 Days before check-in: 50% refund of the total booking value or 100% credit for a future stay within 3 months.
• Less than 7 Days before check-in: No refund. The advance payment will be forfeited.
• No-show or early departure: No refund will be provided for late arrivals or early departures.

3. Refund Process

Refunds, if applicable, will be processed within 5-7 working days from the date of cancellation. The amount will be refunded back to the original payment method or transferred to your bank account as agreed.

4. Rescheduling

If you wish to reschedule your stay, please contact us at least 10 days before your original check-in date. Rescheduling is subject to availability and may involve a change in pricing depending on the new dates selected.

5. Mandatory Requirements

Please note that guests are required to provide valid identity proof (Aadhar Card, Driving Licence, or Passport) at the time of check-in. Failure to provide valid ID may result in cancellation of the booking without a refund.

6. Contact Us

For any cancellation or refund requests, please contact us at:

Sistla's Homestay
Phone: +91 98458 01681
WhatsApp: +91 98458 01681
Email: Sistlahomestay@gmail.com